Question 1

What is eIDAS and why does it matter?

Accepted Answer

eIDAS (electronic IDentification, Authentication and trust Services) is an EU regulation that provides a legal framework for electronic identification and trust services. It ensures that electronic identifications from one EU member state are recognized across all member states, enabling secure cross-border digital services.

Question 2

How does the verification process work?

Accepted Answer

Users scan a QR code with their national eID wallet app (like ID Austria or Smart-ID), authenticate on their device using biometrics or PIN, and the verified attributes are securely transmitted to your system. The entire process takes seconds and requires no personal data storage on your end.

Question 3

Which countries and identity providers are supported?

Accepted Answer

We support all 27 EU member states and their national eID schemes. This includes ID Austria, Smart-ID (Baltics), BankID (Nordics), itsme (Belgium), and many others. Our system automatically handles the technical differences between providers.

Question 4

Do you store personal data from verifications?

Accepted Answer

No. We follow a privacy-first architecture. Verification happens on the user's device, and only the verification result (success/failure) and requested attributes are transmitted. We store only the minimum required audit logs, never full identity documents or PII.

Question 5

How long does integration take?

Accepted Answer

For WooCommerce or Shopify, integration takes minutes—simply install the plugin and configure your settings. For custom integrations using our API or JavaScript widget, most developers complete integration in 1-2 days including testing in DEMO and MOCK modes.

Question 6

What is the difference between DEMO, MOCK, and PRODUCTION modes?

Accepted Answer

DEMO mode auto-completes verifications after 3 seconds for showcase purposes. MOCK mode lets you test with simulated national eID apps without real credentials. PRODUCTION mode connects to actual national eID infrastructure for live verifications.

Question 7

What is a WRPAC certificate?

Accepted Answer

A Wallet Relying Party Access Certificate is the credential that allows your business to request identity attributes from EU Digital Identity Wallets. Think of it as your license to verify EU citizens digitally. Starting December 2026, any business wanting to verify users via EUDI Wallets will need WRPAC certification.

Question 8

Do I need my own WRPAC to use eIDAS Pro?

Accepted Answer

No. eIDAS Pro will operate as an intermediary under Article 5b(10) of the eIDAS regulation. When production launches (December 2026), we'll hold the WRPAC and manage your Registration Certificate. Your customers' wallets will show both our identity and yours for full transparency. You just call our API. Until then, you can test with our DEMO mode.

Question 9

What's the difference between getting my own WRPAC vs using eIDAS Pro?

Accepted Answer

Getting your own WRPAC means registering as a Relying Party in your home country, obtaining certificates from a qualified trust service provider, integrating with 27+ national wallet implementations, and maintaining ongoing compliance. Using eIDAS Pro means calling our API — we handle everything else. You can start building now in DEMO mode and be ready for production in December 2026.

Question 10

Does eIDAS Pro work across all EU countries?

Accepted Answer

Yes. Our Luxembourg-based WRPAC registration will be valid across all 27 EU member states through the passporting principle in Article 5b. One integration covers all of Europe. We're currently in DEMO mode for early adopters, with production WRPAC verifications launching December 2026.

Question 11

Is this GDPR compliant?

Accepted Answer

Yes, absolutely. Our service is designed with GDPR compliance at its core. We minimize data collection, support data subject rights, maintain detailed audit logs, and have undergone third-party security audits. All data is processed within the EU.

Question 12

What happens if a user doesn't have a digital ID?

Accepted Answer

You can configure fallback verification methods in your integration, such as manual document review or alternative identity verification services. We provide webhooks and callbacks to handle these scenarios gracefully in your workflow.

Question 13

Can I white-label the verification interface?

Accepted Answer

Yes, on the Scale tier. You can customize branding, colors, and logos to match your brand identity. The Standard tier includes basic custom branding (logo and primary color).

Question 14

What kind of support do you provide?

Accepted Answer

Trial includes email support during business hours. Starter and Standard tiers receive priority email support with 24-hour response time. Scale tier includes 24/7 dedicated support with a dedicated account manager and custom SLA options.

Question 15

How does the EUDI Wallet work?

Accepted Answer

The EU Digital Identity (EUDI) Wallet is a government-issued digital wallet that stores your verified identity credentials, qualified electronic signatures, and official documents. When a relying party (like an online shop) requests identity verification, you receive a prompt in your EUDI Wallet, review what is being requested, and approve with biometrics or PIN. The Wallet sends only the requested attributes—verified cryptographically—back to the relying party. No passwords, no scanned documents, no third-party data brokers. It is backed by Regulation (EU) 2024/1183 and mandated to be available in all EU member states by 2026.

Question 16

How quickly can I integrate eIDAS Pro into my application?

Accepted Answer

Most integrations are completed within 1-2 weeks. Our REST API and pre-built plugins for WooCommerce and Shopify enable rapid deployment. We provide comprehensive documentation and dedicated technical support throughout the integration process.

Question 17

What countries and identity documents are supported?

Accepted Answer

eIDAS Pro supports all 27 EU member states plus EEA countries (Iceland, Liechtenstein, Norway). We verify national ID cards, passports, and residence permits that comply with eIDAS regulations. New document types are continuously added as member states expand digital identity capabilities.

Question 18

What happens if verification fails?

Accepted Answer

Failed verifications provide clear error messages to guide users. Common issues include expired documents, poor lighting during scanning, or network connectivity problems. Your application receives detailed status codes to implement appropriate fallback workflows or manual review processes.

Question 19

Can I customize the verification flow for my brand?

Accepted Answer

Absolutely. Our API allows full customization of the user experience. Use our JavaScript widget for embedded flows or build custom interfaces using our REST API. White-label options are available on Enterprise plans.

Question 20

How do you handle high-traffic verification scenarios?

Accepted Answer

Our infrastructure is built on enterprise-grade cloud services with auto-scaling capabilities. We handle millions of verifications monthly with 99.9% uptime SLA (Enterprise plan). Load testing and capacity planning support is included with Scale and Enterprise tiers.

Question 21

Is there a free trial or demo available?

Accepted Answer

Yes! Try our live demo on the homepage to see verification in action. We offer a 14-day free trial on the Growth plan with 100 complimentary verifications. No credit card required to start testing.

Ready for theEU Digital Identity Wallet Era

Understanding eIDAS: The Future of Digital Identity in Europe

What is WRPAC and Why Every Online Business Will Need One by December 2026

See It In Action

Scan QR Code

Authorize on Device

Instant Verification

How eIDAS Verification Works: A Technical Deep Dive

GDPR Compliance Made Easy: How eIDAS Minimizes Data Collection

Stay ahead of eIDAS compliance

We're Building the Compliance Infrastructure, You Build Your Business

Relying Party Registration

Certificate Management

27-Country Compliance

eIDAS 2.0 Relying Party Registration: The Complete Guide

The Aggregator Advantage: Why Smart Businesses Won't Get Their Own WRPAC

The Path to EUDI Compliance

Build Phase

WRPAC Infrastructure

EUDI Launch

Mandatory Compliance

eIDAS 2.0 and the EU Digital Identity Wallet: What Merchants Need to Know

From POTENTIAL to Production: What Luxembourg's EUDI Pilot Proved

Be Ready Before Everyone Else

Early Access

Founding Partner

Own WRPAC

Current Services

WooCommerce Setup

Shopify Setup

Custom Integration

Priority Queue Deposit

What is WRPAC and Why Every Online Business Will Need One by December 2026

The Aggregator Advantage: Why Smart Businesses Won't Get Their Own WRPAC

Insights & Resources

What is WRPAC and Why Every Online Business Will Need One by December 2026

From POTENTIAL to Production: What Luxembourg's EUDI Pilot Proved

eIDAS 2.0 Relying Party Registration: The Complete Guide

Frequently Asked Questions

What is eIDAS and why does it matter?

How does the verification process work?

Which countries and identity providers are supported?

Do you store personal data from verifications?

How long does integration take?

What is the difference between DEMO, MOCK, and PRODUCTION modes?

What is a WRPAC certificate?

Do I need my own WRPAC to use eIDAS Pro?

What's the difference between getting my own WRPAC vs using eIDAS Pro?

Does eIDAS Pro work across all EU countries?

Is this GDPR compliant?

What happens if a user doesn't have a digital ID?

Can I white-label the verification interface?

What kind of support do you provide?

How does the EUDI Wallet work?

How quickly can I integrate eIDAS Pro into my application?

What countries and identity documents are supported?

What happens if verification fails?

Can I customize the verification flow for my brand?

How do you handle high-traffic verification scenarios?

Is there a free trial or demo available?

Implementing Age Verification in WooCommerce with eIDAS

Seamless KYC for Shopify: Integrate eIDAS in Minutes

Need Your Own WRPAC? We Provide the Roadmap

Documentation Packages

Technical Specifications Guidance

Ongoing Compliance Advisory

Let's Discuss YourIdentity Verification Needs

Ready for the
EU Digital Identity Wallet Era

Let's Discuss Your
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